What to Expect: The Laurels of Willow Creek
At The Laurels of Willow Creek, we provide a safe and comfortable environment while helping you achieve the highest possible level of physical, social, and emotional independence. To assist you in this transition, the following information will explain “What to Expect” during your stay.
Communication is Key
Because we are your partners in caring, we want to understand how we can best serve you. This starts with a care conference with you, your family, and our team of professionals. We encourage you and your family to ask questions and make suggestions regarding your stay at The Laurels of Willow Creek.
The Care Plan
To ensure the best care and consistent service, we will establish a personal “care plan” for your medical and personal needs. This care plan details the types of medications, therapy, or any special treatments you may need and when they occur. The care plan also describes the degree of assistance you may need in daily dining, bathing, grooming, and other personal care needs. As you become more independent, your care plan may be modified to better suit your personal care needs.
Visiting with Friends & Family
Whether you are here for rehabilitation or long-term care, invite your friends and family to visit as often as possible. We have special indoor and outdoor areas that will make your visits private and enjoyable. Invite your family and friends to participate in recreation programs with you.
Suggestions & Concerns
At The Laurels of Willow Creek, we are your partner in caring and we want to make sure that everything that occurs with your care plan is comfortable for you. If you have questions or concerns regarding any aspect of your care or service, speak to the associate within that department or ask to speak to the Social Worker. If, for some reason, you or your family has a concern that was not thoroughly addressed by our associate, inform the Administrator and/or Director of Nursing. We are available and want to know your concerns. There are Guest Satisfaction forms available throughout the facility should you choose to express any concerns in writing.
If you prefer, you can also contact us online.